Return, Refund & Replacement Policy

Effective Date: [26-1-2026]

This Return, Refund & Replacement Policy applies to purchases made through Surzion, a brand operated by Kapson.

We aim to ensure that customers receive the correct products in proper condition.

1. 7-Day Return Policy

Customers may request a return within 7 calendar days from the date of delivery.

The return request must be submitted within the applicable 7-day period.

Products returned under the general return policy should:

* Be unused

* Be in their original condition

* Include original packaging and accessories, where applicable

* Not show signs of misuse, alteration or damage caused after delivery

* Be accompanied by the relevant order details/invoice

All returns are subject to inspection and approval by Surzion.

2. Products That Cannot Be Returned

For safety, hygiene and quality-control reasons, products may not be eligible for return where they have been:

* Used

* Modified

* Damaged after delivery

* Improperly cleaned or maintained

* Altered, repaired or tampered with

* Returned without required original packaging/accessories, where applicable

This does not affect rights available to consumers under applicable law in relation to defective, deficient, incorrect or misrepresented products.

3. Wrong, Damaged or Defective Products

If you receive:

* A wrong product

* A damaged product

* A product with a manufacturing defect

* A product materially different from the product ordered

please contact us as soon as possible with the order details and supporting photographs/videos where applicable.

After verification, Surzion may arrange an appropriate replacement, return or refund in accordance with applicable law and the circumstances of the case.

4. Return Shipping Charges

For a standard customer-requested return, the customer will be responsible for the cost of shipping the product back to Surzion.

Once the returned product is received and approved, Surzion will bear the shipping cost for sending the applicable replacement product back to the customer.

The customer will not be charged additional shipping for the replacement shipment.

For products that are confirmed to have been wrongly supplied or damaged/defective due to an issue attributable to Surzion, the applicable shipping costs will be handled by Surzion, subject to verification.

5. One-Year Replacement Warranty

Eligible products are covered by a one-year replacement warranty against manufacturing defects, beginning from the date of delivery.

If a manufacturing defect develops during the warranty period, the customer may contact Surzion with:

* Order/invoice details

* Product information

* Description of the issue

* Photographs/videos where required

The product may need to be returned to Surzion for inspection.

If the defect is confirmed to be a manufacturing defect covered by the warranty, Surzion will provide a replacement, subject to product availability.

6. Warranty Exclusions

The one-year replacement warranty does not cover damage or failure caused by:

* Normal wear and tear

* Accidental damage

* Improper use

* Misuse or negligence

* Improper cleaning or maintenance

* Improper storage

* Unauthorized modification

* Unauthorized repair

* Corrosion caused by improper handling, cleaning or storage

* Use outside the intended purpose of the product

* Damage resulting from circumstances beyond the manufacturer’s or seller’s control

The final determination of warranty eligibility will be made after inspection of the product.

7. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method permitted by the payment provider.

The time taken for the amount to reflect in the customer’s account may depend on the relevant bank, payment gateway or financial institution.

Where a product is returned because of a customer-requested return rather than a confirmed defect, wrong-product delivery or other issue attributable to Surzion, applicable shipping charges may not be refundable.

8. Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation is no longer available and the customer may use the applicable return process described in this Policy.

9. How to Request a Return or Replacement

To request a return, refund or replacement, contact us with:

* Order number

* Customer name

* Contact number/email

* Product name

* Reason for return/replacement

* Photographs/videos where applicable

Requests should be sent to:

Email: [Insert official email address]

Phone/WhatsApp: [Insert official phone number]

Our team may provide return instructions after reviewing the request.

10. Inspection

All returned products may be inspected before a return, refund or replacement is approved.

Submitting a return request does not automatically guarantee approval.

The decision will be based on the condition of the product, reason for return, applicable warranty conditions and applicable law.

11. Changes to This Policy

Surzion may update this Return, Refund & Replacement Policy from time to time.

The updated version will be published on the Website with the applicable effective date.

12. Contact Us

Kapson / Surzion

Email: [sales@surzion.com]

Phone: [+917814861010]

Address: [3,Kapurthala Road,Jalandhar Vihar,Prime Enclave Ext Chopra Township,Jalandhar,Punjab, India, 144021]